Delivering user-centred design in government Digital design & delivery

Digital transformation within government isn’t just about adopting the latest technology - it’s about creating an environment where technology can improve how government bodies operate and deliver services. By concentrating on user-centred design in government, smart procurement and the careful management of live services, we help teams move beyond outdated systems and avoid the pitfalls of short-term fixes.

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What we do
Previous work
What clients say
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Who we work with

We help government bodies use technology for innovation, efficiency and better outcomes for civil servants and the citizens they serve.

Bridging the digital divide within Government

While significant strides have been made in digital services for citizens, many internal government systems are stuck in the past. Large sections of the civil service still rely on outdated technology and processes, hindering efficiency and innovation. The Government's approach to technology has often been to commission it as a standalone solution, overlooking the critical role of the processes and culture surrounding it. Additionally, teams resort to short-term tech fixes in response to emerging economic and governmental difficulties, inadvertently increasing their technical debt and compounding future problems.

We recognise that digital transformation within government requires more than new technology. It’s about redesigning the systems, processes, and culture that interact with that technology to create an environment where digital solutions can thrive. Our method creates user-centred, empathetic and effective government digital services that meet the unique needs of teams.

What we do

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Tgov Digital

Real stories, real change

Dan Mitchell

Programme Lead, Department for Education

"Working with TPXimpact was an absolute pleasure; the team fitted into the ways of working within the directorate and delivered the outcomes on time and within budget."

Test Manager

DVLA

"The behaviours and approach of your Project and Technical resources should be seen as an exemplar as to how external delivery teams integrate with wider delivery programmes."

Programme Manager

Department for Education

"What a pleasure to work with you and your team, I already had TPXimpact in high regard but your team knocked it out of the park!"

Discover our impact

Explore how user-centred design in government has delivered change for citizens.

Delivering a modern, transformational technology programme

The DVLA wanted help to deliver its Future State Data Architecture programme - a transformational technology programme to enable the agency to provide modern services to millions of adults in the UK.

Improving children’s social care through digital and technology

Taking a holistic view of the digital and technology landscape to enable better information sharing.

Co-designing Teacher Identity

How we partnered with DfE to find a way to identify users and deliver services more effectively.

Meet the team

Meet the team behind our transformative solutions and innovative approaches across government sectors

Thomas Kohut

Senior Partner

"Digital and technology is the context for the implementation of nearly all policy - government organisations do amazing things and it's a privilege to support them in making policy work better."

Jessica Ferguson

Senior Partner

"I love to work on varied, complex problems, bringing together multidisciplinary teams and specialists to deliver policy and service design as solutions for people including civil servants and citizens."

Work with us

Let’s work together on transforming infrastructure. Please fill out the form and our team will get back to you.

Work with us

Let’s work together on transforming infrastructure. Please fill out the form and our team will get back to you.